Is this a trustworthy website? | Boats and Yacht Catalog

Is this a trustworthy website?

30 Апр 2014 | Author: | No comments yet »

Loc: Vagabond Wanderer from Mich.

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I am not sure where in NYC they are located, but I would add Adorama, Calumet, and JR Music World as legitimate stores.

But I otherwise agree that you can (and I have been) ripped off by NYC discount stores — especially in the photo business.

I have purchased many items via the internet, and before the internet existed — mail order. In all those years, I got ripped off once; by a NYC camera dealer in the mid 1970s.

I finally got my money back, but I learned a lesson, that the cheapest price may not always be legitimate.

The one issue about buying on the internet is that the old adage of if its too good to be true still applies.

With photo and electronic equipment, be aware that some equipment is grey market. There is not necessarily anything wrong with grey market if you know what you are getting into, and some of the legitimate stores sell grey market goods as well, but they are identified as such.

Some of the more unscrupulous stores may be selling grey market without identifying it as such.

What is grey market?

When a manufacturer imports goods into the US, they are sold through their dealer network with USA warranty.

Some camera stores — especially in NYC — are large enough that they import goods from another country, either from the manufacturer direct, or from a country with a more desireable exchange rate, bypassing the US division of the company. These goods do NOT normally carry a US warranty.

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The importing store then must provide the warranty.

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As a result, sometimes grey market merchandise can be a bit different model, especially if it was originally intended to be imported to Europe, etc. but generally its the genuine, real item from the same manufacturer.

In most cases, it just doesn’t have the US warranty. Grey market items are usually 5% to 10% cheaper, but you are relying on the store to warrant the item directly from the manufacturer — if even that exists.

Grey market items are not illegal to be bought or sold (as long as they are legally imported), but without warranty, there can be some risk. Some camera stores will sell both grey market and US market items side-by-side, but with the grey market item clearly marked.

For a lens for instance, especially if it is non-electronic (which might be hard to find these days), either it will work, or be busted upon arrival. I might consider grey market for a lens as the store will usually replace a busted upon arrival lens, and the chances of a lens breaking during the warranty period is probably low.

But a camera body on the other hand — might be better to get the US warranty than chance it, especially if the savings is only a few percent.

Here is an example — the same lens from the same store, one grey market and one US market:

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The price difference — $10 bucks — on a $600 lens. So what is that, maybe 1.8% price difference. Is the grey market item worth the $10 savings?

At least thats my understanding of grey market. Maybe there are other examples.

When you deal with mail order/internet purchases, one piece of information that is good to know is Federal Trade Commission FTC Rule 435.

This is the so called Mail Order Rule and regulates the mail order business. In it, you will find things like how long a merchant has to ship an item, how to handle refunds, when to charge a credit card, when you can cancel an order, and so on. Many mail order merchants have absolutely no idea that this rule even exists, which is amazing, as they are covered by this law, and can incur stiff penalties for violating it.

Its a powerfull ally should you ever have an issue. I have had to use it from time to time to leverage my position. Not often, but a couple of times.

The best piece of advice I can offer is when looking for price, don’t automatically go to the cheapest one. Sometimes you can, but sometimes the lowest price has the worst customer service.

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If you find a vendor you trust, stay with them, regardless of whether they are always the lowest price as you might find if you have to deal with broken merchandise, their customer service to resolve the problem might be worth the extra cost.

As an example, if the local retail for an item is $200, and a trusted internet seller is advertising $175, and an unknown retailer is advertising $160, I might go with the trusted seller at $175. I still get a discount from retail, but also the help of a customer service department should I ever need help.

Anyway, that is how I usually buy stuff.

_________________________

2004 Mercury 270 Airdeck Dinghy.

2011 Four Winds 28Z Class C Motorhome (Ford E450).

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