Our testimonials — Essex Boatyards

23 мая 2014 | Author: | No comments yet »
Fairline 19


We have turned into regular customers of Trevor at Swanwick, having just taken delivery of our third used powerboat, a Targa 44. It was technically a brokerage boat, but we received the same excellent service and support from Trevor and his team as we did with our two earlier boats, a Targa 43 and a Phantom 40, both of which were stock boats. Apart from the fact that it is always a pleasure to do business with him, Fairline Southampton always seems to go the extra mile, even with humble customers such as ourselves who are nowhere near spending millions of pounds on new boats!

You should also be aware that, from our own personal experience, Trevor is the only yacht broker we know who actually tries to put a deal together to benefit a number of clients simultaneously, and generally to make boat changes possible. Other firms all seem to sit there waiting for someone to come along and plonk the asking price on the table. Fairline Southampton also dispenses very good advice to those of us without much experience.”

Dear Everyone at MBY,

I have been an avid reader of MBY and if no one has already done so — should like to put forward the entire team at Essex Boatyards. I was fortunate enough to purchase a boat from them this year-a Fairline Squadron 58 2011 model, and as per normal there were a number of standard snaggings which if you are not familiar with how to deal with them, can actually manifest themselves into far larger issues.

Fairline 19

Essex held my hand throughout the process, from delivery of my boat to its home berth in the South of France right through to de-bugging it, snagging it and being on the end of the phone to answer my various queries throughout that time.

The Ultimate service had to be when I phoned up over the Bank holiday in August with another mini issue-which seems big to me the owner-but when you know what to do-is fairly straightforward-and not for a second expecting anyone to be around they said quite casually they would be with me in 30 minutes and could I organise a temporary berth for them-about 12 Barkes jumped off their boat to help me including ‘mini’ Barke children and needless to say, they fixed my problem and went about their holiday afterwards, but what absolutely brilliant customer service. To interrupt your own holiday to look after customers is service that should be truly recognised-to start training up their children so young too shows that such a generation will also deliver fine service in the future.”

Jonathan Berliand, South of France

Fairline 41
Fairline 59
Fairline 74
Fairline Corsica
Fairline Squadron 78
Fairline Squadron 78

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